Last updated: March 4, 2026
These Terms and Conditions ("Terms") are designed to comply with Google Ads policies, Google Business policies, and all applicable consumer protection laws. Please read these Terms carefully before using our website or services.
1. Acceptance of Terms
By accessing, browsing, or using the GreenGrow website ("Site"), purchasing our products, or using our services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our Site or services.
2. Eligibility and Account Requirements
Age Requirement: You must be at least 18 years old to use our services or make purchases. If you are under 18, you may only use our services with the involvement and consent of a parent or guardian.
Account Accuracy: You agree to provide accurate, current, and complete information when creating an account or making purchases. You are responsible for maintaining the confidentiality of your account credentials.
Prohibited Users: Our services are not available to individuals or entities previously suspended or removed from our platform, or in jurisdictions where our products are prohibited by law.
3. Product Information and Availability
Product Descriptions: We strive to provide accurate product descriptions, specifications, and pricing. However, we do not warrant that product information is accurate, complete, reliable, current, or error-free.
Availability: Product availability is subject to change without notice. We reserve the right to discontinue any product at any time.
Pricing: All prices are listed in US dollars and are subject to change without notice. Prices do not include applicable taxes, shipping, or handling charges unless specified.
Product Performance: While we stand behind the quality of our products, individual results may vary based on soil conditions, climate, application methods, and other factors beyond our control.
4. Orders, Payment, and Processing
Order Acceptance: All orders are subject to acceptance and product availability. We reserve the right to refuse, cancel, or limit orders for any reason, including but not limited to:
- Product unavailability or inventory limitations
- Pricing or other errors in product information
- Suspected fraudulent or unauthorized transactions
- Failure to meet credit verification or payment authorization
- Violation of these Terms or applicable laws
Payment Terms: Payment must be received and processed before order fulfillment. We accept major credit cards, debit cards, and other payment methods as displayed at checkout.
Payment Processing: All payment processing is handled by secure third-party payment processors. We do not store complete credit card information on our servers.
5. Shipping, Delivery, and Risk of Loss
Shipping Policies: Shipping costs, methods, and estimated delivery times are provided at checkout and may vary by location and product type.
Delivery Timeframes: Delivery estimates are approximate and may be affected by weather, holidays, carrier delays, or other factors beyond our control.
Risk of Loss: Risk of loss and title to products pass to you upon delivery to the carrier.
Geographic Limitations: We may not ship to all locations. Shipping restrictions may apply based on product type, local regulations, or carrier limitations.
6. Returns, Refunds, and Exchanges
Return Policy: We offer a 30-day return policy for unused products in original, unopened packaging. Custom or opened products may not be eligible for return due to safety and quality considerations.
Return Process: To initiate a return, contact our customer service team for authorization and instructions. Returns must include original packaging and proof of purchase.
Refund Processing: Approved refunds will be processed to the original payment method within 5-10 business days after we receive the returned product.
Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error or product defect.
7. Product Safety and Proper Use
Safety Guidelines: All products must be used according to provided instructions and safety guidelines. Failure to follow instructions may result in ineffective results or safety hazards.
Organic Certification: Our organic products comply with applicable organic certification standards. However, organic does not mean completely risk-free.
Professional Consultation: For specific growing conditions or large-scale applications, we recommend consulting with local agricultural experts or extension services.
8. User Conduct and Prohibited Activities
You agree not to:
- Use our services for any unlawful purpose or in violation of applicable laws
- Provide false, misleading, or fraudulent information
- Attempt to gain unauthorized access to our systems or other users' accounts
- Distribute spam, malware, or other harmful content
- Reverse engineer, copy, or distribute our proprietary content
- Use automated systems to access our website without permission
- Interfere with or disrupt our services or servers
9. Intellectual Property Rights
Our Content: All content on our website, including text, graphics, logos, images, and software, is owned by GreenGrow or our licensors and is protected by copyright, trademark, and other intellectual property laws.
Limited License: We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes.
User Content: By submitting reviews, testimonials, or other content, you grant us a perpetual, worldwide, royalty-free license to use, reproduce, and display such content.
10. Advertising and Marketing Compliance
Google Ads Compliance: Our advertising practices comply with Google Ads policies, including accurate representation of products and services, appropriate landing page experiences, and compliance with restricted content policies.
Truth in Advertising: All marketing claims are substantiated and comply with Federal Trade Commission (FTC) guidelines and applicable consumer protection laws.
No Misleading Claims: We do not make exaggerated, unsubstantiated, or misleading claims about product performance or results.
11. Privacy and Data Protection
Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to our data practices as described in our Privacy Policy.
12. Disclaimers and Limitations of Liability
Service Disclaimer: Our website and services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
No Guarantee of Results: While we stand behind our product quality, we cannot guarantee specific results, yields, or outcomes from using our products due to variables beyond our control.
Limitation of Liability: To the fullest extent permitted by law, GreenGrow's total liability for any claims arising from these Terms or your use of our products/services shall not exceed the amount you paid for the specific product or service giving rise to the claim.
Excluded Damages: We shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to lost profits, crop damage, or business interruption.
13. Indemnification
You agree to indemnify, defend, and hold harmless GreenGrow, its affiliates, officers, directors, employees, and agents from and against any claims, damages, losses, costs, or expenses arising from your use of our services, violation of these Terms, or infringement of any third-party rights.
14. Compliance with Laws and Regulations
Regulatory Compliance: Our products comply with applicable federal, state, and local regulations governing organic fertilizers and agricultural products.
User Compliance: You are responsible for ensuring your use of our products complies with all applicable laws, regulations, and local ordinances in your jurisdiction.
Export Restrictions: Our products may be subject to export control laws and regulations. You agree not to export or re-export our products in violation of applicable laws.
15. Force Majeure
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, government actions, or supply chain disruptions.
16. Governing Law and Dispute Resolution
Governing Law: These Terms are governed by and construed in accordance with the laws of the State of Alaska, United States, without regard to conflict of law principles.
Jurisdiction: Any legal action or proceeding arising under these Terms shall be brought exclusively in the federal or state courts located in Alaska.
Alternative Dispute Resolution: We encourage resolution of disputes through direct communication. For unresolved issues, we may agree to binding arbitration as an alternative to litigation.
17. Severability and Waiver
Severability: If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions shall remain in full force and effect.
Waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
18. Modifications and Updates
We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated "Last updated" date. Material changes will be communicated through email or website notice. Continued use of our services after changes constitutes acceptance of the modified Terms.
19. Termination
We may terminate or suspend your access to our services at any time, with or without cause or notice, for violation of these Terms or any other reason. Upon termination, your right to use our services ceases immediately, but provisions regarding liability, indemnification, and dispute resolution shall survive.
20. Contact Information and Support
For questions, concerns, or support regarding these Terms or our services:
- Legal Inquiries: legal@greengrow.com
- Customer Service: support@greengrow.com
- Phone: (907) 602-0209
- Business Hours: Monday-Friday, 8:00 AM - 6:00 PM AKST
- Mailing Address: GreenGrow Legal Department, 7211 Jewel Lake Rd, Anchorage, Alaska 99502
21. Entire Agreement
These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and GreenGrow regarding your use of our services and supersede all prior or contemporaneous communications and proposals.
Acknowledgment: By using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.